Nothing in these Terms and Conditions affects the statutory rights of consumers

1. Acceptance of Your Order

We must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to refuse your order or to restrict the number of products you may order. We will not usually cash any cheque you send to us or take any money from the credit/debit account which you provide details of in respect of your order until we have accepted your order. We will indicate acceptance of your order by telling you over the telephone or in writing by email, fax or post. Our acceptance of your order creates a binding contract between us.

2. Prices

Our prices are available over the telephone and are set out in our website (www.hughrice.co.uk) and other literature. All prices are in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered.

Prices remain in force until we tell you over the telephone (before you place your order) that they have changed or until we publish new prices on our website or in our literature. Delivery charges apply. These will be notified to you before you place your order and are dependent on the delivery address you have supplied and the number of products you have ordered.

Whilst we try to ensure that all prices on our website, in our literature and given over the telephone are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered, even after we have accepted your order, we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money which we have taken from you.

3. Images

All images and descriptive matter contained in our website or other literature are for the sole purpose of giving an approximate idea of the products described.

4. Availability

All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you and refund the price and the delivery charges of the unavailable products to your credit/debit card or send you a cheque for the amount to be refunded within 30 days of your order unless you agree to a longer period.

5. Delivery

Our aim is to get your orders dispatched within 14 days but please allow up to 28 days for delivery of your order. We will deliver products ordered by you to the address you provide to us. You will not become the owner of the products until they have been delivered to you, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them.

6. Right of Cancellation

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

You may not cancel your order for any jewellery which passes through the skin, such as earrings, if we have already dispatched those products to you.

If you wish to cancel your order please write to us at Hugh Rice Limited 10-14 George Street, Hull, HU1 3AJ, United Kingdom or fax us on 01482 212 489 or email us at mail@hughrice.co.uk . If you have already received the products you must return them to us at your own expense. If you do not do so, we will charge you our direct costs of recovering the products. We recommend that you use an insured courier service when returning products to us.

Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will refund the price of the products and our delivery charges to your credit/debit card or send you a cheque for the amount to be refunded.

7. Warranty

All products bought from us by telephone, email, post or fax are guaranteed against defects in materials and workmanship for 12 months from the date of purchase. If within that period after having opportunity to inspect a product we are satisfied that it is faulty as a result of a defect in materials or workmanship you may return the product to us for an exchange or refund of the price of the product. You must provide us with the original invoice, despatch note or other proof of purchase.

If we supply a replacement product this warranty shall apply to the replacement product for the balance of the warranty period for the original product.

This warranty does not apply where the defect is due to the product not being cared for in an appropriate manner or the product has been modified, misused, neglected or wilfully or accidentally damaged. This warranty is not transferable to a new owner of the product.

8. Pre-owned Products

Pre-owned products are products which have previously been sold by us or somebody else to another person and shall be as described on our website, in our literature, or by our customer services representatives over the telephone.

As pre-owned products have previously been owned and/or used by somebody else, they may contain markings and surface damage resulting from wear and tear consistent with their age and use. In the case of pre-owned watches, such markings and surface damage will not impair the performance of the watches unless otherwise stated.

Defects in pre-owned products which have been notified to you before purchase, are not deemed to be defects for the purpose of the warranty in condition 7.

9. Privacy Policy

By submitting your information to us you are consenting to its collection and use in accordance with the terms of our privacy policy, a copy of which can be found by following this link, or clicking on the privacy policy link on the home page of our website.

Our privacy policy forms part of these terms and conditions.

10. Complaints and Liability

All complaints should be addressed to Customer Services, Hugh Rice Limited, 10-14 George Street, Hull, HU1 3AJ, United Kingdom.

If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, refund the price and delivery charges of those products to your credit/debit card or send you a cheque for the amount to be refunded.

If you do not receive products ordered you should notify us within 42 days of the date of your order (please remember to allow at least 28 days for delivery). We will deliver the products ordered or, at our option, refund the price and delivery charges of the non-delivered products to your credit/debit card or send you a cheque for the amount to be refunded.

Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.

11. Validity

If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.

12. No Variation or Representation

Other than as provided in these Terms and Conditions, nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.

13. Third Party Rights

Nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract

14. Governing Law and Jurisdiction

The contract shall be deemed to have been formed under and shall be governed and interpreted in accordance with English law. The English Courts shall have jurisdiction to hear disputes between us.